Why CRM Logic?

Experience: Our team proudly boasts a collective experience surpassing a century in Customer Relationship Management (CRM). This spans from rudimentary CRM methods to the latest CRM technologies, with every nuance covered. Our expertise forms a robust and diverse knowledge base, making us proficient in addressing various CRM issues and guiding strategic decisions.

Approach: Over the years, we have deeply developed, managed, and optimized more than ten enterprise-class Centers of Excellence (COEs). These projects have varied in scale and complexity, providing us with the expertise necessary to navigate any COE-related challenges and design strategies that cater to the unique needs of each enterprise. Our involvement in COE continues beyond execution; we have also spent years dedicated to research and development in this area. We've positioned ourselves at the forefront of COE innovation by staying updated with the latest trends and continuously pushing the boundaries of what's possible. This ongoing commitment to R&D ensures we provide our clients with the most effective, cutting-edge solutions.

People: Our talent pool is aligned with COE functions to ensure we deliver top-tier service. In other words, we select our team members meticulously and train them to excel in their roles in COE functions such as tech debt, business continuity, DevOps, project management, product roadmap, etc. This strategic alignment of talent empowers us to provide comprehensive, well-rounded service to our clients.

Technology: In an era of artificial intelligence revolutionizing industries, we remain ahead of the curve by integrating AI-driven tools and processes into our operations. These technologies enable us to automate repetitive tasks, derive valuable insights from vast data, and make more accurate, data-driven decisions. We provide our clients with more innovative, more efficient solutions by adopting these AI-powered tools.